Current Vacancies

Project Coordinator & Administrator - Ref. 790

Location:
South
Date Posted:
15 Jul 2019
Contract Type:
Fixed Term
Contract Duration:
6 Months Rolling Contract
Job Description

Working in a great and vibrant team based in our Peterborough offices you'll be working on a section of the business telecoms network for one of the large telecoms operators in the UK helping to expand the network further. The main focus is to coordinate and manage the delivery of replacement Business customer circuits through planning to the successful installation. Full training will be provided. This is a great opportunity for someone with some customer service experience and someone who is comfortable speaking over the phone. Initially a contract roll in 6 month lengths, the opportunity could lead on further in duration. 

A range of typical duties/responsibility would include:

  • Ability to work in a team environment
  • Excellent communication skills
  • Ability to work unsupervised whilst delivering quality work
  • Flexibility to work across multiple facets of the end to end process at any given time
  • Using multiple internal systems to validate / record / correct customer data
  • Create change logs on internal systems to record planned service outages for Business Customers
  • Engage with Customers and internal stakeholders to discuss and gain agreement for planned service outages
  • Coordinate and manage the migration schedule for multiple customers and services

Key interfaces

  • External Customers
  • Network design planners
  • Contractors from other companies/suppliers
  • Engineers from within the business 
  • Service Relationship Managers
  • Project Managers

Required competencies and behaviours

  • Organisational skills
  • Quick learner
  • Able to adapt in an ever changing and evolving role
  • Understand product and delivery mechanisms
  • Understanding of and passion for delivery of excellent service to internal and external customers.
  • Excellent communication skills and ability to influence others to achieve desired results

Required qualifications/experience

  • Customer Service Delivery Experience – desirable
  • PC literate
  • Microsoft Office use of including Excel

Flomatik is the Professional Services and Engineering subsidiaries of Teleste, who are an international technology company that develops and offers video and broadband technologies and related services.

The company provides bespoke, insightful and innovative Service solutions using a collaborative approach to forge strong partnerships, providing Consulting, Resources, Project Management and Managed Services.

Flomatik’s clients include UK operators, their prime Technology Vendors and the largest Super-contractor companies, who are under pressure to deliver extraordinary technological and operational change, and want a company that can respond quickly and achieve optimal results.

Investment in new staff is a major part of our strategy for growth, and we are seeking candidates with the desire and determination to be part of our future success.

Full information on Flomatik Network Services, this position and full contact information please refer to our website: www.flomatik.co.uk